Frequently asked questions

FAQ Accordion
Q1: Can I set it up in advance in Japan ?

Yes, it is. Please rest assured that your usage will be counted only after you actually use the local internet.

Q2: How do I set up an eSIM ?

iOS:

  • Open the Settings app
  • Go to "Mobile Communications" → "Add Mobile Communications Plan"
  • Scan the QR code you received
  • Select the added line and turn on "Data Roaming"

Android:

  • Open the Settings app
  • "Network and Internet" → "SIM" → "Add eSIM"
  • Scan the QR code
  • Turn on mobile data roaming

*90% of the reasons for inability to use the service are due to incorrect settings, so if you have any problems, please feel free to contact us on our official LINE account [@451qhakp]. We will check the issue together from the beginning!

Q3: Is the communication speed stable ?

Yes, we provide a stable communication environment throughout Taiwan. However, there may be speed limits depending on the plan you purchase.

Q4: Can I use tethering (internet sharing) ?

Yes, it is possible. (Operation is not guaranteed as it depends on the device.)

For iOS users:
Go to Settings > Cellular. Tap Personal Hotspot to turn it on.

For Android users:
Go to Settings > Network & Internet > Hotspot & Tethering > Toggle "Wi-Fi Hotspot" on.

Q5: Will my line be terminated if I use up all my data ?

1. Daypass Plan:
If the daily limit is exceeded, it will be limited to 128kbps and reset the next day.

2. Total Plan:
The total capacity limit is fixed at 128kbps. No reset.

3. Completely Unlimited:
No limit.

Q6: Can I extend the period or charge the data capacity ?

Extensions and additions (charges) are not possible.

Q7: I can't watch TikTok! (Some apps are not working! )

Omira products are based on Taiwanese carrier lines, and some apps such as TikTok cannot be used due to local regulations.

Q8: I haven't received an email .

If you do not receive the email within 10 minutes, please check your spam folder. If you still do not receive the email, please contact us via our official LINE account.

Q9 : I want to check compatible devices.

Apple:

  • iPhone 15/14/13/12/11/XS/XR/SE (2020/2022) series
  • iPad Air (3rd to 5th generation), iPad Pro (11-inch models 1-4/12.9-inch models 3-6)
  • iPad (7th to 10th generation), iPad mini (5th and 6th generation)
  • *Not compatible with some models in mainland China, Hong Kong, and Macau.

Samsung (Galaxy):

  • S20~S23, S20 Ultra~S23 Ultra, Z Flip (1~5), Z Fold (1~5), Note 20, Note 20 Ultra, A54 5G
  • *Not compatible with FE models in China, Hong Kong, Taiwan, and the US (excluding S23 FE).

Google Pixel:

  • Pixel 3-8 series, 3a-7a, Pixel Fold
  • *Not compatible with some Pixel 3/3a devices (depending on region and carrier)

Other brands (examples):

  • HAMMER: Explorer PRO, Blade 3/5G, myPhone NOW eSIM
  • HONOR: Magic5 Pro, Magic4 Pro, Honor 90
  • HUAWEI: P40, P40 Pro (P40 Pro+ and Chinese models are not supported)
  • MOTOROLA: Moto G54, Edge 40 Neo/Pro, various Razr models
  • NOKIA: XR21, X30
  • ONEPLUS: OnePlus 11
  • OPPO: Find N2 Flip, X3 Pro, X5/Pro, Reno A
  • Rakuten Mobile: Rakuten BIG, BIG S, Mini, Hand
  • SHARP, SONY, VIVO, XIAOMI eSIM compatible models (※region dependent)

Windows 10/11 laptop:

  • ACER, ASUS, DELL, HP, LENOVO, Microsoft Surface, etc. (some models)
  • * Compatibility depends on the model and carrier.